Contact Us

The friendly staff at Pain Specialists of Austin welcomes your call and looks forward to serving you. If you have any questions about our pain management services, please call our office at (512) 485-7200. To schedule an appointment, you can call us or use our secure online appointment request form.

Locations & Phone

Phone: (512) 485-7200 or (254) 432-4716
Toll Free: (855) 876-7246 (PAIN)
Fax: (512) 485-7224

Pain Specialists of Austin has 10 locations to serve you in Austin, Texas. Visit our locations page for details.

Office Hours

Our regular office hours are Monday through Friday, 8 am to 5 pm.

Late Arrivals/Cancellations

If you are more than 15 minutes late for your appointment, you may be rescheduled for a later date.

If you are unable to keep your scheduled appointment, please provide at least 24 hours' notice by contacting us at (512) 485-7200.

Medical Emergencies

In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Pain Specialists of Austin, and they will contact us.

After Hours Urgent Medical Needs

If you have an urgent medical need and need to talk to our doctors after our regular hours, please call our office at (512) 660-5399. A doctor is on-call 24 hours a day. Your call will be returned promptly.

Insurance / Payment / Billing

At Pain Specialists of Austin we accept most major insurance plans like Blue Cross/Blue Shield, United Healthcare, Aetna, Cigna, Baylor Scott & White, Medicare, Tri-Care and now Tri-West. Please contact your insurance company or you may call our office at (512) 485-7200 to find out if we accept your insurance plan.

All co-pays, deductibles, and private pay are due at the time of check-in. All Medicare-only patients will be responsible for their 20% at the time of service. Unpaid deductibles and co-insurance percentages will also be due upon check-in. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and Care Credit. 

If you have a question related to your bill or insurance, please contact our billing specialists at (512) 485-7200.

Physician Referrals

If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. 

Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.

Pain Specialists of Austin will accept an initial referral by fax, by phone, or by email from your provider, and we will obtain the needed signed prescription within days of your referral, or you may bring the signed referral form with you to our office.

Referrals are accepted from physicians and professionals of all specialties, with patient progress monitored closely with the referring service. 

Referring physicians are sent a written report. In addition, a follow-up letter indicating treatment and progress will be sent at the time of discharge. Communication with the referring physician and the primary care physician is a high priority.

Hospital & Surgery Center Affiliations

Doctors at Pain Specialists of Austin have hospital or surgery center affiliations with:

  • Seton Northwest Hospital
  • St. David’s Medical Center
  • University Medical Center Brackenridge
  • The Pain Relief SurgiCenter
  • Ambulatory Surgery Center of Killeen

Pain Specialists of Austin wishes to inform you that Dr. Mahendru has a financial interest in The Pain Relief SurgiCenter Inc. You are free to choose any facility for obtaining services that are ordered for you. Our staff will be happy to discuss alternatives with you.

Prescription Requests

Prescriptions and refills for established patients of Pain Specialists of Austin are routinely issued during our regular office hours (see above). You can make your request by calling our office at (512) 485-7200. 

No refills are issued during the evenings, weekends, or holidays, as the doctors do not have access to your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.